Support on Yann Labourhttps://yann.sugarsplashes.com/tags/support/Recent content in Support on Yann LabourHugo -- 0.155.2en-usThu, 09 Jul 2026 00:00:00 +0000One in Three Tickets, Zero Human Touch: Lessons From Building an AI Support Agenthttps://yann.sugarsplashes.com/posts/ai-support-agent-one-in-three/Thu, 09 Jul 2026 00:00:00 +0000https://yann.sugarsplashes.com/posts/ai-support-agent-one-in-three/Lessons from a year of running a production AI support agent at a regulated fintech: architecture, confidence scoring, and a 4x ticket surge.